Shipping
Where we deliver
We deliver anywhere in Pakistan. We do not currently ship outside the country.
Cost
Delivery is free on every order, nationwide. There is no minimum and no surcharge for remote addresses.
How long it takes
Orders are dispatched the same day where possible and typically arrive the next day. Orders placed late in the evening, on a Sunday, or over a public holiday go out on the next working day.
We confirm every order by WhatsApp before dispatch, so please use a number you actually answer. If we cannot reach you, the order waits — which is the most common reason a delivery runs late.
Changing or cancelling an order
Tell us before the order is dispatched and we can change the address, swap the fragrance, or cancel it outright. Message us on WhatsApp at +92 340 425 2421 as soon as you know.
Once an order has been dispatched it cannot be changed or cancelled. At that point the only route is to refuse the delivery or return it under the returns policy below.
Payment
We accept cash on delivery and bank deposit. Cash on delivery means exactly that — you pay the courier when the parcel reaches you.
Returns
7 days, opened bottles included
You may return any order within 7 days of delivery for a refund, and an opened bottle still qualifies. Fragrance behaves differently on every skin; if you have worn it for a day and decided it is not yours, that is a legitimate return.
We ask that the bottle, the 5ml tester and the gift box come back together, and that the bottle is not empty or close to it.
Damaged, leaking or wrong item
If your order arrives broken, leaking, or is not what you ordered, you get a full refund. Send us a photo on WhatsApp within 7 days of delivery. You do not pay return postage on a damaged or incorrect order.
How to start a return
Message +92 340 425 2421 on WhatsApp, or email scentra07@gmail.com, with your order number — and a photo if something is damaged. We will confirm the return address and arrange collection or drop-off.
Please wait for us to confirm before sending anything back.
Refunds
Once the return reaches us and we have checked it, we issue the refund within 5 working days, by bank transfer.
What we cannot accept
- Returns requested more than 7 days after delivery.
- Bottles that are empty or nearly empty.
- Returns missing the 5ml tester or the gift box.
Still need help?
WhatsApp is the fastest way to reach us: +92 340 425 2421. You can also email scentra07@gmail.com.