Refund policy
We want you to live with a fragrance before you commit to it. That is why every 50ml bottle ships with a 5ml tester — and why our return window does not depend on the bottle still being sealed.
Returns within 7 days
You may return any order within 7 days of delivery for a refund. An opened bottle is fine. If you have sprayed it, worn it for a day and decided it is not yours, that still qualifies.
We ask only that the bottle, the 5ml tester and the gift box come back together, and that the bottle is not empty or close to it.
Damaged or faulty on arrival
If your order arrives broken, leaking, or is not what you ordered, you get a full refund. Message us on WhatsApp with a photo within 7 days of delivery and we will arrange it. You do not pay return postage on a damaged or incorrect order.
How to start a return
Message us on WhatsApp at +92 340 425 2421 or email scentra07@gmail.com with your order number and, if the item is damaged, a photo. We will confirm the return address and the next step.
Please do not send anything back before we have confirmed the return — unannounced parcels are easy to lose.
Refunds
Once the return reaches us and we have checked it, we issue the refund within 5 working days.
Orders paid by bank deposit are refunded by bank transfer to an account in the name on the order. Orders paid cash on delivery are refunded by bank transfer to an account you nominate.
What we cannot accept
- Returns requested more than 7 days after delivery.
- Bottles that are empty or nearly empty.
- Returns missing the 5ml tester or the gift box.
Questions
WhatsApp is the fastest way to reach us: +92 340 425 2421. You can also email scentra07@gmail.com.