Shipping policy

Where we deliver

We deliver anywhere in Pakistan. We do not currently ship outside the country.

Cost

Delivery is free on every order, nationwide. There is no minimum order value and no surcharge for remote addresses.

How long it takes

Orders are dispatched the same day where possible and typically arrive the next day. Orders placed late in the evening, on a Sunday, or over a public holiday go out on the next working day.

We confirm every order by WhatsApp before dispatch, so please use a number you actually answer. If we cannot reach you, the order waits — which is the most common reason a delivery runs late.

Changing or cancelling an order

Tell us before the order is dispatched and we can change the address, swap the fragrance, or cancel it outright. Message us on WhatsApp at +92 340 425 2421 as soon as you know.

Once an order has been dispatched it cannot be changed or cancelled. At that point the only route is to refuse the delivery or return it under our refund policy.

Payment

We accept cash on delivery and bank deposit. Cash on delivery means exactly that — you pay the courier when the parcel reaches you.

If something goes wrong

If your parcel is late, lost, or arrives damaged, message us on WhatsApp at +92 340 425 2421 or email scentra07@gmail.com with your order number. Damaged and incorrect orders are refunded in full — see our refund policy.